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Policies

Eco-Artware.com is a secure shopping site. We accept VISA, MasterCard, Discover and American Express. We use Security Metrics Credit Card Safe software to protect our customers.

Credit Cards Paypal International

How to Order

We accept cards for orders from the US and overseas. However, different shipping charges for overseas orders apply. Please call 202-232-9032 or e-mail us for shipping options and charges.

  • Online with credit card
  • Online with PayPal
  • By phone with credit card
  • By mail with credit card, check or money order
  • By email. Send a list of the items you want to order along with your name, address, and phone number. We'll call to confirm and get a credit card number. You can also send a check or money order. Please do not email credit card numbers.

Mailing address:

Eco-Artware.com
P.O. Box 11076
Washington, DC 20008

Delivery

Your order will be promptly filled after we process your payment. Items that are in stock are shipped within three days. Because most of our products are made by individual craftsmen or small companies, our suppliers may occasionally run out of a product. If there's a delay, we'll email you with the expected delivery date. You may wait for the item, substitute another product, or cancel your order at this point.

Shipping

We ship by U.S. Priority mail within the continental United States. Contact us If you prefer two-day mail or FedEx. International customers: please call 202-232-9032 or e-mail us for shipping options and charges.

Order Total US Priority Mail US Express Mail
(1-2 day)
$.01 - $21.00 $6.00 $21.00
$21.01 - $50.00 $8.00 $23.00
$50.01 - $100.00 $14.00 $27.00
$100.01 - $1,000.00 $17.00 $29.00

Returns & Exchanges

Eco-Artware.com wants you to be satisfied with your purchase. We will be happy to exchange or issue a credit or full refund for merchandise returned in excellent condition. Just send the package back to us, along with the original packing slip, via insured priority mail.

Please call us toll-free at 1-877-326-2781 for the proper address for returns before sending the package. Eco-Artware.com does not pay the return shipping costs. We will notify you as soon as your refund has been processed.

Privacy

At Eco-Artware.com, we take your privacy seriously. Any personal information we may obtain from customers, newsletter subscribers, visitors, or recipients of "send this page to a friend" will be used only to provide our services. We will not give, sell or share your information with anyone.

We comply with guidelines set by numerous privacy organizations to ensure that we stay on the cutting edge of privacy protection.

To unsubscribe to our newsletter, follow the unsubscribe directions included in each email, or unsubscribe via web and you will be automatically removed from the list.

In accordance with the Children's Online Privacy Protection Act (COPPA) we do not do business with children.

Special Orders

If you don't see exactly what you want on Eco-Artware.com, please contact us about special orders. Many of our unique products are created by artists who can customize the design or develop a color scheme to suit you. Call us toll-free at 1-877-326-2781 to discuss. We'll work with the artists to ensure you get exactly what you want. We require prepayment on custom orders.



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